{"id":3185,"date":"2025-10-17T01:10:34","date_gmt":"2025-10-16T22:10:34","guid":{"rendered":"https:\/\/terradisimana.com\/returns-and-exchanges\/"},"modified":"2025-10-17T01:10:34","modified_gmt":"2025-10-16T22:10:34","slug":"returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/terradisimana.com\/en\/returns-and-exchanges\/","title":{"rendered":"Returns and Exchanges"},"content":{"rendered":"

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Cancellation and Return Policy<\/h3>\n

CONSUMER RIGHTS \u2013 RIGHT OF WITHDRAWAL \u2013 CANCELLATION AND RETURN POLICY<\/b><\/p>\n

GENERAL:<\/b><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If you place an order electronically through this website, you are deemed to have accepted the pre-contractual information form and the distance sales contract provided to you.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: November 27, 2014\/29188), as well as other applicable laws in force, regarding the sale and delivery of the products they purchase.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Shipping costs associated with product delivery shall be paid by the buyers.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Each purchased product will be delivered to the person and\/or organization at the address provided by the buyer, provided that the delivery does not exceed the 30-day statutory period. If the product is not delivered within this period, buyers may terminate the contract.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The purchased product must be delivered complete, in accordance with the specifications stated in the order, and accompanied by any applicable documents such as a warranty certificate or user manual.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must also be refunded to the buyer within 14 days.<\/p>\n

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:<\/b><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If the buyer fails to pay the price of the purchased product or cancels the payment in the bank records, the seller\u2019s obligation to deliver the product ceases.<\/p>\n

PURCHASES MADE WITH AN UNAUTHORIZED CREDIT CARD:<\/b><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If, after the product has been delivered, it is determined that the credit card used by the Buyer was fraudulently used by unauthorized persons, and the amount for the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product in question to the Seller within 3 days, with shipping costs borne by the Seller.<\/p>\n

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:<\/b><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If force majeure circumstances beyond the Seller\u2019s control arise and the product cannot be delivered on time, the Buyer will be notified of the situation. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is resolved. If the Buyer cancels the order: If the payment was made in cash, the amount will be refunded in cash within 14 days of the cancellation. If the Buyer made the payment by credit card and cancels the order, the product amount will be refunded to the bank within 14 days of the cancellation; however, it may take 2\u20133 weeks for the bank to transfer the funds to the Buyer\u2019s account.<\/p>\n

THE BUYER\u2019S OBLIGATION TO INSPECT THE PRODUCT:<\/b><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The buyer shall inspect the goods\/services subject to the contract before accepting delivery; the buyer shall not accept from the shipping company any goods\/services that are damaged or defective, such as those that are dented, broken, or have torn packaging. The goods\/services accepted as delivered shall be deemed undamaged and in good condition. THE BUYER must take care to protect the goods\/services after delivery. If the right of withdrawal is to be exercised, the goods\/services must not be used. The invoice must also be returned along with the product.<\/p>\n

RIGHT OF WITHDRAWAL:<\/b><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The BUYER may exercise the right of withdrawal by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to the BUYER or to the person\/entity at the specified address, provided that the BUYER notifies the SELLER via the contact information below; the BUYER may do so without assuming any legal or criminal liability and without providing any justification. This right may only be exercised provided that the products in question are not among those for which the right of withdrawal or return is excluded under applicable law.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0SELLER\u2019S CONTACT INFORMATION FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL:<\/b><\/p>\n

COMPANY<\/p>\n

NAME\/TITLE:
\nADDRESS:
\nEMAIL:
\nPHONE:
\nFAX:<\/p>\n

WITHDRAWAL PERIOD:<\/b><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If the purchase is for a service, this 14-day period begins on the date the contract is signed. In service contracts where the performance of the service has begun with the consumer\u2019s consent before the withdrawal period expires, the right of withdrawal cannot be exercised.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Any costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0To exercise the right of withdrawal, the consumer must provide written notice to the SELLER via certified mail, fax, or email within 14 (fourteen) days, and the product must not have been used, in accordance with the provisions regarding \u201cProducts for Which the Right of Withdrawal Cannot Be Exercised\u201d set forth in this contract.<\/p>\n

EXERCISING THE RIGHT OF WITHDRAWAL:<\/b><\/p>\n

    \n
  1. The invoice for the product delivered to the individual or the BUYER (If the invoice for the product to be returned is issued to a business, it must be sent along with the return invoice issued by the business when making the return. Returns for orders with invoices issued to businesses cannot be completed unless a RETURN INVOICE is issued.)<\/li>\n<\/ol>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The return form, along with the box, packaging, and any standard accessories of the products to be returned, must be delivered complete and undamaged.<\/p>\n

    RETURN CONDITIONS:<\/b><\/p>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0The SELLER is obligated to refund the total amount and any documents that place the BUYER under a debt obligation to the BUYER within 10 days of receiving the notice of withdrawal, and to accept the return of the goods within 20 days.<\/p>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If the value of the goods decreases due to a fault on the part of the BUYER or if the return becomes impossible, the BUYER is obligated to compensate the SELLER for damages in proportion to their fault. However, the BUYER is not liable for changes or deterioration resulting from the proper use of the goods or product within the withdrawal period.<\/p>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If exercising the right of withdrawal causes the total amount to fall below the campaign threshold set by the SELLER, the discount amount received under the campaign will be canceled.<\/p>\n

    PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:<\/b><\/p>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Products prepared at the BUYER\u2019s request or specifically tailored to their personal needs and not suitable for return, including underwear bottoms, swimsuit bottoms, personal care products, makeup items, single-use products, and goods at risk of rapid spoilage or with an expired shelf life, Products that are unsuitable for return from a health and hygiene perspective if the packaging is opened by the BUYER after delivery; products that mix with other products after delivery and cannot be separated due to their nature; goods related to periodicals such as newspapers and magazines, except those provided under a subscription agreement; Services performed immediately in an electronic environment or intangible goods delivered immediately to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables\u2014the return of which is not permitted under the Regulation if the packaging has been opened by the BUYER. Furthermore, pursuant to the Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer\u2019s consent before the withdrawal period has expired.<\/p>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery supplies (toner, cartridges, ribbons, etc.) may only be returned if their packaging remains unopened, they have not been tested, are undamaged, and have not been used.<\/p>\n

    DEFAULT AND LEGAL CONSEQUENCES<\/b><\/p>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0If the BUYER defaults on payment made via credit card, the BUYER hereby acknowledges, declares, and undertakes to pay interest in accordance with the credit card agreement between the cardholder and the bank and to be liable to the bank. In such a case, the relevant bank may pursue legal remedies; it may claim any resulting expenses and attorney\u2019s fees from the BUYER; and in any event, should the BUYER default on their debt, the BUYER agrees to compensate the SELLER for any damages and losses incurred due to the delayed fulfillment of the debt.<\/p>\n

    PAYMENT AND DELIVERY<\/b><\/p>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0You may make payment via Bank Wire Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (in TL) at …………, ………, bank.<\/p>\n

    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0You can use your credit cards on our website to make a single online payment or take advantage of online installment options for any type of credit card. For online payments, the amount will be charged to your credit card upon completion of your order.<\/p>\n

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